Refund policy

Refund & Cancellation Policy – Lahore Kites

At Lahore Kites, all orders are prepared specifically for the Basant season and involve advance planning, material reservation, and compliance labeling. Please read our refund policy carefully before placing an order.

Advance Payment Policy

A 50% advance payment is required to confirm any order.

Orders are confirmed only after payment verification and issuance of a QR-code generated invoice.

Cancellation Policy

Order cancellations are NOT allowed once the order is confirmed and processed.

Due to limited stock and seasonal demand, advance payments are non-refundable.

Refund Policy

No refunds are offered on:

Advance payments

Customized or bulk Basant packages

Festival-related items purchased for Basant season

Refunds will be considered only if:

The order cannot be fulfilled due to stock unavailability from our side, or

A wrong item is delivered due to an error from Lahore Kites

In such cases, refunds will be processed within 7–10 working days via the original payment method.

Damaged or Missing Items

Customers must inspect items at the time of delivery or pickup.

Any issues must be reported within 24 hours of receiving the order, along with clear photos/videos.

Claims submitted after 24 hours will not be entertained.

Delivery Delays

Lahore Kites is not responsible for delays caused by:

Weather conditions

Government restrictions

Courier service issues

Unforeseen circumstances beyond our control

Such delays do not qualify for refunds.

Important Notes

Product designs and colors may vary based on availability.

Kite flying involves risk; customers are responsible for safe and lawful use of all products.

Lahore Kites reserves the right to update this policy at any time without prior notice.

Contact for Support:
For any questions regarding your order, please contact us via WhatsApp or our official channels.

By placing an order on lahorekites.com, you agree to this Refund & Cancellation Policy.